The Irate Customer
For all of you out
there who've had to deal with an irate customer, this one is for you. It's a classic! In
tribute to those 'special' customers we all love!
An award should go to the United Airlines gate agent in Denver for being smart and funny,
and making her point, when confronted with a passenger who probably deserved to fly as
cargo.
A crowded United flight was canceled. A single agent was rebooking a long line of
inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He
slapped his ticket down on the counter and said, "I HAVE to be on this flight and it
has to be FIRST CLASS." The agent replied, "I'm sorry sir. I'll be happy to try
to help you, but I've got to help these folks first, and I'm sure we'll be able to work
something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could
hear, "Do you have any idea who I am?" Without hesitating, the gate agent smiled
and grabbed her public address microphone. "May I have your attention please?"
she began, her voice bellowing throughout the terminal. "We have a passenger here at
the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please
come to the gate."
With the folks behind him in line laughing hysterically, the man glared at the United
agent, gritted his teeth and swore, F*** you!" Without flinching, she smiled and
said, "I'm sorry, sir, but you'll have to stand in line for that, too."