[A lady died in January, and Citibank billed her for
February and March for their annual service charges on her credit card, and
added late fees and interest on the monthly charge. The balance had been $0.00
when she died, but now somewhere around $60.00. A family member placed a call to
Citibank and here is the exchange...]
Family Member: “I
am calling to tell you she died back in January.”
Citibank: “The
account was never closed and the late fees and charges still apply.”
Family Member: “Maybe,
you should turn it over to collections.”
Citibank: “Since
it is two months past due, it already has been.”
Family Member: “So,
what will they do when they find out she is dead?”
Citibank: “Either
report her account to frauds division or report her to the credit bureau, maybe
both!”
Family Member: “Do
you think God will be mad at her?”
Citibank: “Excuse
me?”
Family Member: “Did
you just get what I was telling you - the part about her being dead?”
Citibank: “Sir,
you'll have to speak to my supervisor.”
Supervisor gets on the phone...
Family Member: “I'm
calling to tell you, she died back in January with a $0 balance.”
Citibank: “The
account was never closed and late fees and charges still apply.”
Family Member: “You
mean you want to collect from her estate?”
Citibank: (Stammer) “Are
you her lawyer?”
Family Member: “No,
I'm her great nephew.”
(Lawyer info was given)
Citibank: “Could
you fax us a certificate of death?”
Family Member: “Sure...”
(Fax number was given)
After they get the fax...
Citibank: “Our
system just isn't setup for death. I don't know what more I can do to help.”
Family Member: “Well,
if you figure it out, great! If not, you could just keep billing her. She won't
care.”
Citibank: “Well,
the late fees and charges do still apply.”
Family Member: “Would
you like her new billing address?”
Citibank: “That
might help...”
Family Member: “Odessa
Memorial Cemetery , Highway 129, Plot Number 69.”
Citibank: “Sir,
that's a cemetery !”
Family Member: “And
what do you do with dead people on your planet?”